At Sign Store 1, we strive to ensure your complete satisfaction with the products we offer. However, if you encounter any issue with your order, we are committed to a flexible replacement and return policy according to the following conditions:
Replacement and Return Conditions:
Time Frame: You can request a replacement or return within 7 days of receiving the order.
Product Condition: The product must be in its original condition, unused, and undamaged. All accessories and original packaging must be included.
Customized Products: Products designed or customized based on the customer's request (such as custom flags or banners) are not eligible for return or replacement unless there is a manufacturing defect.
Manufacturing Defects: If there is a manufacturing defect in the product, it will be replaced or returned at no additional cost.
How to request a replacement or return:
Contact us via email:
[email protected]
Explain the reason for the replacement or return and attach a picture of the product (in case of a manufacturing defect).
Your request will be responded to within 3 working days.
Shipping Costs:
Return or replacement due to manufacturing defect: We bear all shipping costs.
Return or replacement for any other reason: The customer bears the shipping costs.
Procedures:
Once the product is received and the necessary inspection is completed, we will refund the amount paid or replace the product as per your request.
The refund will be processed to the original payment method within 7-14 working days.
Exclusions:
Discounted products or those purchased during special offers are not eligible for return or replacement.
Damages caused by misuse or accidents are not covered.
Contact:
For more details or inquiries about the replacement and return policy, do not hesitate to contact us at:
[email protected]
